Vegolink allows you to use high-speed and quality mobile data during your travel noticeably cheaper in a comparison to your home carrier. Our products can be used in a SIM-Unlocked smartphone, tablet, mobile router or any other SIM or eSIM enabled device.

You can buy Vegolink products on our website. Please follow steps below:
• 1. Click on the menu item "PRODUCTS".
• 2. Select product category: Vegolink SIM PRO or Vegolink eSIM.
• 3. Select one of the available offers and add it to the shopping cart by pressing "ADD TO CART" button.
• 4. Review your shopping cart.
• 5. Click "PROCEED TO CHECKOUT" button.
• 6. Fill in Product Delivery form.
• 7. Agree with the Terms of Service, Privacy Policy and Cookie Policy.
• 8. Click on "PAY [AMOUNT]" button.
• 9. You will be redirected to a highly secure payment processing webpage managed by Stripe to complete your payment. We accept VISA, MasterCard, American Express, UnionPay, Discover and Diners Club International payment cards worldwide. We also accept Apple Pay and Google Pay services.
• 10. Complete payment for your order.
• 11. We will take care about the rest and deliver your purchase according to the Terms of Service.

It is safe to make payments on vegolink.com because the processing of payment cards is handled by Stripe, a reputable and highly secure payment processing company.
We accept VISA, MasterCard, American Express, UnionPay, Discover and Diners Club International payment cards worldwide. We also accept Apple Pay and Google Pay services.

We mail SIM cards worldwide.
Delivery to the US and Canada is carried out from Toronto via regular mail.

Delivery Time:
• - USA: up to 9 working days.
• - Canada: up to 6 working days.

Deliveries to EU countries are sent via regular traceable letters with a delivery time ranging from 5 to 9 working days.

International deliveries to countries other than the USA, Canada, and EU countries are conducted using international registered letters.
Registered letter is a type of postal item that allows us to mail different types of correspondence in an envelope. Registered letter is an traceable item, for which you receive a receipt. These items are delivered to the addressee against a signature for receipt.
Registered postal items mailed as priority (Class A) items immediately by the fastest means of transportation, mostly by airmail.

Vegolink cannot be claimed if delivery term will take longer time than expected because we have no control over the process of delivery.

Vegolink products delivered pre-activated and what you need to do is just to install it into your SIM-Unlocked mobile device according to the device instructions.

Please go through the checklist below -
1. Check that Mobile data service is Activated
2. Check that Data Roaming service is Activated
3. Check that "Automatic Carrier Selection" switch is ON
4. Check active Network mode. Please do not keep your device on 5G or 5G Auto mode. We recommend to use 4G LTE network mode.

All other settings will be configured automatically.

Troubleshooting
If you are experiencing a lack of mobile data connectivity and/or your device does not have the native APN available, please follow the steps to manually configure the APN settings.
APN: fastaccess
Username and Password leave blank.

We do not assign phone numbers to your SIM/eSIM. We are a mobile data-only service, and a phone number is not required to use our mobile data service. You can continue to use your current messaging platform subscriptions without having to change your phone number.

You can conveniently check your balance on our website by selecting the "BALANCE" menu or by using the Vegolink bot on Telegram.
To check your balance on Telegram, please follow the instructions below:

• - You need to find Vegolink_bot in Telegram messenger and subscribe on it.
• - Tap on "Settings" menu on the bottom of the window.
• - Tap on "My Vegolink products" inline menu.
• - Tap on "Add Vegolink product" inline menu.
• - Afterwards you will be requested to enter Product ID and Security Code *.
• - Vegolink product will be added to your Vegolink Telegram account and you will be able to check a balance in the Main Menu > Check Balance.

* Individual product identifiers and security codes are sent to customers via email. If you don't receive an email from us, please contact customer support and we'll help you get it.

You can top-up the balance on our website in the TOP-UP BALANCE section by filling out balance top up form and by pressing "TOP UP BALANCE" button. You will be redirected to a highly secure payment processing webpage managed by Stripe to complete your payment.

If you are using the Vegolink bot on Telegram, you have the option to conveniently top up your balance directly through the bot. Simply tap on the "Main Menu" and then select "Top up Balance" from the inline menu. Follow the steps and answer the simple questions asked by the Vegolink bot. Once you have completed the process, you will receive a payment link. By clicking on the payment link and agreeing to open it, you will be redirected to a highly secure payment processing page managed by Stripe. After successfully completing the payment, the funds will be immediately added to your SIM/eSIM balance and you receive confirmation message in Telegram.

You can also contact our Customers Service and we will help to top up the balance.

We accept VISA, MasterCard, American Express, UnionPay, Discover and Diners Club International payment cards worldwide. We also accept Apple Pay and Google Pay services.

You can transfer the balance from one Vegolink product to another using Vegolink bot in Telegram.
Please follow the simple instructions below.

• - Tap on "Main Menu" at the bottom of the screen.
• - Choose "Transfer Balance" from the inline menu.
• - Select Product ID from which you want to transfer balance.
• - Enter transfer amount in US dollars and press Send button.
• - Select Recepient Product ID or enter it manually and press Send button.
• - You will receive confirmation message.

You can configure recepients list in the Settings > Recepients list > Add | Remove recepient
Settings menu available at the bottom of the screent next to Main Menu.

Vegolink is a data-only service and it does not support traditional voice calls.
However, there are a number of Voice over IP (VoIP) and messaging services available, such as Skype, Viber, WhatsApp that will enable you to send messages and make voice calls using Vegolink.

Important! Vegolink cannot be held responsible for the performance of third-party products or services - refer to our terms and conditions for details.

Vegolink products do not expire. We can deactivate your SIM/eSIM, if there is no data usage for the last 365 days, counting from the last mobile data session. You will receive an email from us with further instructions on how to activate your SIM/eSIM. If no response is received by us during the time specified in our email, the SIM/eSIM will be removed from our system with no possibility to restore it. If your balance is zero, and if the last mobile data session was 365 + 1 days ago, we have the right to remove your SIM/eSIM from the system with no possibility to restore it.

To restore a faulty or lost SIM card, please send a request to the Customers Service.
New SIM card will be delivered to you by mail. Replacement of the defective SIM card is free of charge.
Replacement of lost SIM card costs $15 including shipping costs. This amount will be charged from your SIM card balance or shall be paid to the Vegolink bank account prior to send a new SIM card to you.