This Terms of Service and conditions concluded between the Owner of the website vegolink.com

TimeTransfers OÜ
Erika tn 14-208, Tallinn, 10416, Estonia.
Registration number: 14223554 (In the commercial register of Estonia)
Trading under the brand name: Vegolink (or Vegolink Mobile Services)

and an end user of products and services bought on vegolink.com and its subdomains or other sales channels Vegolink or its affiliate partners sell Vegolink products and services.

The owner of the website keeps a right to change the following terms at any time.

Please read these terms carefully. The website owner retains the right to make changes to the rates to reflect any increase in prices from our supplier or any associated costs such as taxes or maintenance. Note that each mobile network operator reserves the right to change its service rates at any time without prior notice.

ACCURACY OF INFORMATION

The website owner makes every effort to ensure that all information on our website is correct and up-to-date to the best of our ability. However, we cannot guarantee the accuracy of information about our services provided on other websites. Due to the volatile nature of the market, all rates are subject to rapid change. We strive to keep all information current.
The website owner is not liable for any errors or omissions on this website.

PRODUCT DESCRIPTION

The website owner offers a wide range of products and services. However, attempting to publish technical characteristics for all our products would not be practical. All features, including rates, are provided on the website with the sole purpose of giving an approximate description.

In the event that a product or service is inaccurately described (including incorrect prices), we reserve the right to cancel any order related to such a product or service, even if the order has already been approved. If we decline an order that has already been paid, all your expenses will be reimbursed, including shipping and handling costs if applicable.

PAYMENT METHODS AND CURRENCY

We accept VISA, MasterCard, American Express, UnionPay, Discover, and Diners Club International payment cards worldwide. Additionally, we support Apple Pay and Google Pay services. All payments are processed through Stripe or PayPal. The buyer has the right to choose from the available payment providers. If you opt to pay for your order through PayPal, your purchase will be additionally covered by the PayPal Buyer Protection Program.
All prices listed on the website are in US dollars (USD).

VALIDITY PERIOD

Vegolink products do not expire. However, if a Vegolink product is not used for 365 days, it will be removed from our system without the possibility of restoration, including any remaining balance. The 365-day period is counted from the last mobile data session. If the balance reaches zero and remains at zero for more than 30 days, the associated SIM or eSIM will be removed from our system without the possibility of restoration.
This process is carried out once a month, on the 1st day of each month.

If your balance is zero, and the last mobile data session was 365 + 1 days ago, we may remove your SIM/eSIM from the system with no option for restoration. The validity period begins from the initial registration of the SIM card or eSIM on the carrier's network in any of the countries where Vegolink provides services.

SIM SERVICE

The website owner does not guarantee network coverage or availability, as this responsibility lies with the local mobile network operator in the subscriber's visiting country. In case of service issues, subscribers should contact the local operator first. Refunds will not be provided for problems arising from the absence of network coverage.

While we strive to assist with service activation and problem resolution, we do not guarantee the quality of services provided by local operators or the SIM card/eSIM activation procedure. The website owner cannot be held responsible for errors, delays in activation, or subsequent inconveniences or losses resulting from such issues.

The end user is responsible for correctly entering all PIN and PUK codes. We do not accept responsibility if a SIM card is blocked due to incorrect entry. The website owner ensures the accuracy of rate and billing information, updating the website regularly. However, local mobile operators retain the right to change information, and the website owner cannot be held responsible for such changes.

PHONE COMPATIBILITY

Subscribers are responsible for using a handset that is compatible with the Vegolink SIM card or Vegolink eSIM. You must ensure that your device, intended for Vegolink products, is SIM unlocked and compatible with the mobile networks of the countries where you plan to use our products. Failure to do so releases the website owner from any claims regarding refunds or losses. Refunds can only be provided in accordance with our return policy, as described in these terms.

TARIFFS

Mobile data tariffs published on the website are in US dollars per MB.

In one country, there can be multiple roaming partners with different prices for mobile internet services. Customers are responsible for reviewing roaming partners and data rates in the country they plan to visit before the trip. Vegolink is not liable and does not provide refunds if customers use internet services on a partner network with rates higher than the lowest available tariff.

RISK

The website owner will ship products or provide services only after receiving payment. Following product delivery, the owner of the website is not responsible for any damage or loss. Any issues such as damage during shipment, storage, shortage of a product, its complete absence, or the delivery of the wrong product should be reported to Vegolink customer service at sales@vegolink.com.

PRODUCT DELIVERY

We ship purchases worldwide using regular or international registered letters.

For delivery addresses in Canada or the United States, purchases will be sent as regular mail from Toronto, Canada. Usual delivery times are: 1) up to 6 business days within Canada; 2) up to 10 business days in the USA.

For all other destinations, shipments are dispatched from Riga, Latvia, via registered mail. You can find approximate delivery times at this link: Delivery times.

Orders processing time is 1 business day, including orders for electronic goods or services.

A registered letter is a type of postal item that allows us to send various types of correspondence in an envelope. It is traceable, and you will receive a receipt. These items are delivered to the addressee against a signature.

Vegolink cannot be held accountable, and a refund will not be processed if the item you purchased was delivered later than expected, and the delivery timeframe was not agreed upon before the purchase.

Any additional charges for customs clearance must be covered by you. We have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country, so please contact your local customs office for further information. Additionally, note that when ordering from vegolink.com, you are considered the importer and must comply with all laws and regulations of the country where you receive the purchase.

30-DAY MONEY-BACK GUARANTEE

For every purchase of a SIM card or eSIM on our website, a 30-day money-back guarantee applies. If, within the first 30 days of product use, you encounter any technical issues leading to service interruptions, please contact customer support via email at support@vegolink.com. In cases where the technical team cannot find a permanent solution or apply a workaround, we will refund the remaining balance of your order. If, for any reason, you refuse to follow our provided instructions or fail to provide requested information necessary for issue resolution, you forfeit the right to the 30-day money-back guarantee, and your refund request will be denied.

The 30-day money-back guarantee does not apply to balance top-ups, vouchers, or promotional or demo SIM cards or eSIMs (electronic SIM cards).

PRODUCTS IN STOCK

A full refund is provided within 30 days if you have ordered products that are not in stock.

DEMO OR PROMO PRODUCTS

From time to time, we may offer our clients or potential clients demo or promo products free of charge. The balance of the demo or promo product is determined unilaterally by Vegolink and is not subject to dispute. Demo or promo products are not eligible for exchange, replacement, refund, monetary reimbursement, or balance transfer to another Vegolink product. Vegolink reserves the right to unilaterally refuse to provide a demo or promo product without providing reasons. Additionally, Vegolink reserves the right to unilaterally cancel a demo or promo product at any time without prior notice.

WRONG PRODUCT

If you mistakenly purchased a physical SIM card instead of an eSIM, or vice versa, you have the right to replace the product. The replacement cost is 5 USD, deducted from your SIM card or eSIM balance. Please ensure your account balance is sufficient, or replenish it before we proceed with the replacement.

DEFECTIVE PRODUCTS

If you have received a defective product, please promptly send a claim for a product change to the email address sales@vegolink.com. If the defect is due to a manufacturer's fault, we will replace the product free of charge. When contacting us, please attach a description and pictures of the defect to the email.

DAMAGED GOODS

If your ordered products arrive damaged, please inform us immediately by email, describing the damages. In most cases, you should keep the package as proof that the product was damaged during transportation. Without the package, you will not be able to claim a refund for the damaged product.

UNCLAIMED GOODS AND IMPROPER PURCHASES

If you decide that you do not need the ordered product, which is still in an undamaged condition (unpacked and unused), please contact us. We provide a refund at your request. However, 50% of the product price, as well as the cost of shipment, will be deducted from the payment. If the product is returned opened, used, damaged, or defective, we will decline the reimbursement of the product.

CANCELLATION

If you want to cancel the order, which is not yet shipped, you will get a full refund. If the product is already shipped, but not yet delivered, you will receive a full refund except for the shipment cost.

REIMBURSEMENT

When opening a claim for a refund, please specify your bank name and account number for the money transfer. The website owner processes refunds within 30 days after the claim is opened.