Vegolink allows you to use high-speed and quality mobile data during your travel noticeably cheaper in a comparison to your home carrier. Our products can be used in a smartphone, tablet, mobile router or any other SIM or eSIM enabled device.

You can buy Vegolink products on our website. Please follow steps below:
• 1. Click on the menu item "PRODUCTS".
• 2. Select product category: Vegolink SIM PRO or Vegolink eSIM.
• 3. Select one of the available offers and add it to the shopping cart by pressing "ADD TO CART" button.
• 4. Review your shopping cart.
• 5. Click "PROCEED TO CHECKOUT" button.
• 6. Fill in Product Delivery form.
• 7. Agree with the Terms of Service, Privacy Policy and Cookie Policy.
• 8. Click on "PAY [AMOUNT]" button.
• 9. You will be forwarded to the status page and e-mail will be sent to you by our system confirming status of your order and including PayPal payment link.
• 10. Complete payment for your order.
• 11. We will take care about the rest and deliver your purchase according to the Terms of Service.

Yes, it is safe to pay on Vegolink website.
All payments processed via PayPal and covered by PayPal Buyer Protection program. More information about Buyer Protection program can be found under the following link.

We ship purchases, except eSIMs, worldwide by using international registered letter.

Registered letter is a type of postal item that allows us to mail different types of correspondence in an envelope. Registered letter is an traceable item, for which you receive a receipt. These items are delivered to the addressee against a signature for receipt.

You can follow the progress of delivery under the link Track your item.

eSIM will be delivered directly to your e-mail address. Sometimes our emails are getting into a SPAM folder, please check it when you await eSIM delivery from us.

Orders processing time! Orders processing time is 1 business day. This also includes orders of electronic goods or services, i.e. eSIM and balance top up.
Important! Registered letter is not insured against loss, theft or damage.

Any additional charges for customs clearance must be covered by you. We have no control over these charges and can not predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from vegolink.com, you are considered as the importer and must comply with all laws and regulations of the country in which you are receiving the purchase.

Terms of Delivery! Registered postal items mailed as priority (Class A) items immediately by the fastest means of transportation, mostly by airmail. Vegolink cannot be claimed if delivery term will take longer time than expected because we have no control over the process of delivery.

Vegolink products delivered pre-activated and what you need to do is just to install it into your unlocked mobile device according to the device instructions.
Please additionally -
1. Check that Mobile data service is Activated
2. Check that Data Roaming service is Activated
3. Check that "Automatic Carrier Selection" switch is ON
4. Check active Network mode. Please do not keep your device on 5G or 5G Auto mode. We recommend to use 4G LTE network mode.

Additional configuration is not needed.

Note! In the case, if native APN is not available on your device and no mobile data connectivity, please configure APN manually.
APN: fastaccess
Username and Password leave blank.

Vegolink do not assign phone numbers to your SIM/eSIM. We are mobile data only service and phone number is not needed when using mobile data service.
In the case, if you need a phone number to be assigned to your Vegolink product, please contact Customers Service. Phone number assignement and usage is not free of the charge.

You have the option to check a balance using Vegolink bot in Telegram.

• - You need to find Vegolink_bot in Telegram messenger and subscribe on it.
• - Tap on "Settings" menu on the bottom of the window.
• - Tap on "My Vegolink products" inline menu.
• - Tap on "Add Vegolink product" inline menu.
• - Afterwards you will be requested to enter Product ID and Security Code *.
• - Vegolink product will be added to your Vegolink Telegram account and you will be able to check a balance in the Main Menu > Check Balance.

* Individual product identifiers and security codes are sent to customers via email. If you don't receive an email from us, please contact customer support and we'll help you get it.

Another planned option is the SIM Management Portal. We are finalizing our work on launching SIM Management portal.

You can top-up the balance on our website in the TOP-UP BALANCE section by filling out balance top up form and by pressing "TOP UP BALANCE" button. You will receive an email from us with order details and PayPal payment link.
You can also contact our Customers Service and will help to top up the balance of your Vegolink product.

You can transfer the balance from one Vegolink product to another using Vegolink bot in Telegram.
Please follow the simple instructions below.

• - Tap on "Main Menu" at the bottom of the screen.
• - Choose "Transfer Balance" from the inline menu.
• - Select Product ID from which you want to transfer balance.
• - Enter transfer amount in US dollars and press Send button.
• - Select Recepient Product ID or enter it manually and press Send button.
• - You will receive confirmation message.

You can configure recepients list in the Settings > Recepients list > Add | Remove recepient
Settings menu available at the bottom of the screent next to Main Menu.

Vegolink is a data-only service and it does not support traditional voice calls.
However, there are a number of Voice over IP (VoIP) and messaging services available, such as Skype, Viber, WhatsApp that will enable you to send messages and make voice calls using Vegolink.

Important! Vegolink cannot be held responsible for the performance of third-party products or services - refer to our terms and conditions for details.

Vegolink products do not expire. We can deactivate your SIM/eSIM, if there is no data usage for the last 365 days, counting from the last mobile data session. You will receive an email from us with further instructions on how to activate your SIM/eSIM. If no response is received by us during the time specified in our email, the SIM/eSIM will be removed from our system with no possibility to restore it. If your balance is zero, and if the last mobile data session was 365 + 1 days ago, we have the right to remove your SIM/eSIM from the system with no possibility to restore it.

To restore a faulty or lost SIM card, please send a request to the Customers Service.
New SIM card will be delivered to you by mail. Replacement of the defective SIM card is free of charge.
Replacement of lost SIM card costs $15 including shipping costs. This amount will be charged from your SIM card balance or shall be paid to the Vegolink bank account prior to send a new SIM card to you.